Privacy policy

Who is responsible

Mohammed Al-Rubaiaai, trading as Tondeuz, Rue de la Sambre 27 boîte 11, 1080 Molenbeek-Saint-Jean, enterprise number 1027.252.863, is the controller of your personal data. Privacy questions: dr.tondeuz@outlook.com.

What data

• When you order: name, address, email, phone and your order. Your payment details are processed by the payment provider on the payment page; we do not see your card details.

• For an account: name, shop name, VAT number, phone, address, email and your spread-payment requests.

• When you book or send a message: the details you enter in the form. These are sent to us by email.

• Your date of birth, if you enter it: we then send you a discount code on your birthday.

• Your points, discount codes and your shop's fixed list (Tondeuz club). If you work in a shop with several barbers, your colleagues see your first name and your shared points in their account.

• Your email address if you ask for a message when a product is back in stock, or join the hydro-dip waitlist.

• WhatsApp messages, if you contact us that way.

• What you search for in the shop when nothing is found, without your name, to improve our range.

Why and on what basis

• To carry out your order or service (performance of the contract).

• To keep invoices and accounts (legal obligation).

• To follow up payments and prevent misuse (legitimate interest).

We sometimes email customers about products or services similar to what they bought, such as a reminder for new blades or a request for a review. You can always unsubscribe with the link at the bottom of every email. You only get our newsletter if you sign up yourself. Emails about your order, repair or account still reach you. We never sell your data.

Who we share data with

• Wix.com Ltd. hosts the website, shop, payment page and accounts. Wix may process data outside the European Union with the safeguards required by the GDPR.

• Google (reCAPTCHA) checks that you are not a robot when you create an account or log in. To do so, Google loads a script and processes technical data from your browser.

• Payment providers, to process your payment.

• Postal and courier services, for delivery.

• Our accountant and, in case of non-payment, a lawyer or collection agency.

• Meta (WhatsApp), if you contact us through WhatsApp.

• The public registers VIES (EU) and KBO/BCE, to check a VAT number.

How long

We keep account data as long as your account exists; you can always ask us to delete everything. Invoices and accounting records are kept as long as accounting and VAT law requires (7 to 10 years). Messages are kept as long as needed to handle your question.

Cookies and browser storage

This website does not use advertising or tracking cookies. We do keep your cart and login in your browser's storage, because the site does not work without it. Our host (Wix) sets two technical cookies to keep the site secure (client-session-bind and server-session-bind); they are needed and do not track you. On the Wix payment page, Wix may set its own cookies; see Wix's privacy policy.

Your rights

You have the right to access, correct and delete your data, to restrict processing, to object and to data portability. Email dr.tondeuz@outlook.com to use these rights.

If you are not satisfied, you can file a complaint with the Belgian Data Protection Authority, Rue de la Presse 35, 1000 Brussels (dataprotectionauthority.be).