Terms and conditions

1. Scope

These terms apply to all orders, service bookings and spread-payment requests with Tondeuz. By ordering, booking a service or creating an account, you accept these terms.

Our offer is aimed at professional customers: barbers, hairdressers and salons. If you order as a consumer (for private use), your statutory consumer rights always continue to apply.

You need an account to order. We sell to adults: you are at least 18, or you are buying for your business. You only get newsletters and offers if you sign up for them, and you can always unsubscribe with the link at the bottom of every email. Emails about your order, repair or account keep coming.

2. Prices

All prices are in euros and are final prices. No VAT charged: special exemption scheme for small businesses.

Every product has two prices: a price when paying at once and a price when spreading the payment. Paying at once costs about 20% less than the spread price (the price at once is 90/112 of the spread price). For clipper blades it is about 8% (98/107). Any shipping costs are shown before you pay.

3. Orders

An order is final once payment is received (paying at once) or once the first €100 of a spread payment is received.

In case of an obvious pricing error or insufficient stock, we may refuse or cancel an order. Anything you have already paid is then refunded in full.

4. Spread payment

Spread payment is only available to professional customers with an account and a valid VAT number, for orders from €250 (spread price). Spread payment is not available to consumers. You pay in 4 parts: €100 first with the request, then the balance in 3 equal parts, each one week later. Your request is only accepted once the €100 is paid; the weekly payments run from that day. The due dates are in your account (Payment calendar).

Spread payment is a form of trust we give you. Tondeuz may refuse a request. While an earlier amount is still unpaid, a new spread payment is not possible.

Delivered products remain the property of Tondeuz until all amounts have been paid in full (retention of title).

5. Late payment

These rules apply to professional customers. Late payment is not accepted. Every amount must be in our account by the agreed due date at the latest. We apply this rule strictly, because spread payment can only continue to exist if everyone keeps their agreement.

If an amount is not paid on the due date, the following apply automatically and without prior notice of default:

• late-payment interest under the Belgian Act of 2 August 2002 on combating late payment in commercial transactions;

• a fixed compensation of €40 for recovery costs, without prejudice to higher proven costs;

• all outstanding amounts, including instalments not yet due, become payable immediately;

• Tondeuz suspends all ongoing deliveries and services and may refuse any new spread payment;

• Tondeuz may reclaim products under retention of title.

Can't make a due date? Tell us before the due date. It doesn't change what you owe, but honest communication keeps the trust between us high.

If a consumer does not pay on time, we first send a free reminder with at least 14 days to pay. Only after that can we ask for interest and compensation, within the limits of the law.

6. Delivery and pickup

Products are sent to the address you give with your order. Delivery times are indicative.

For repairs, we pick up tools at shops near Brussels. If you are further away, you send your tools by post.

7. Repairs, sharpening and hydro-dip

Services are booked online. At booking we ask for a €20 deposit, which is taken off the final price. You pay the rest before the tool comes back.

A custom hydro-dip design is made to order. Once we have started the work, the order can no longer be cancelled.

8. Complaints and returns

Consumers have a 14-day withdrawal period. For businesses, complaints must be made within 14 days of receipt. All details are on the Complaints & returns page.

9. Guarantee

New products: 2-year guarantee. Repairs and sharpening: 2-month guarantee on the work done.

The guarantee does not cover damage from misuse, a fall, moisture, work by third parties or normal wear of blades. Consumers always have a 2-year statutory guarantee for defects that existed at delivery; these exclusions do not limit that right.

10. Liability

Towards professional customers, the liability of Tondeuz is limited to the amount of the order or service concerned. Tondeuz is not liable for indirect damage such as loss of income. This never limits consumers' mandatory rights.

11. Applicable law and disputes

These terms are governed by Belgian law. Disputes with professional customers fall under the courts of the district of Tondeuz's registered office. Consumers can also contact the Consumer Ombudsman Service (consumerombudsman.be).