Complaints & returns

Buying as a consumer? 14-day withdrawal period

If you buy for private use, you may withdraw from your purchase within 14 calendar days of receipt without giving a reason. If you order several products delivered separately, the 14 days run from receipt of the last product.

You may examine and try the product as you would in a shop. If you use it beyond that, or it is damaged by your use, we may deduct the loss in value from the refund.

Exceptions

• sealed products that cannot be returned for hygiene reasons, if you have broken the seal (for example cosmetics, blades and care products in sealed packaging);

• made-to-order work, such as a custom hydro-dip design;

• a service (repair, sharpening) that has been fully carried out, if you asked us to start right away and confirmed that you then lose your right of withdrawal.

How to withdraw and refunds

Tell us within the 14 days at dr.tondeuz@outlook.com. You may use the model form below, but you don't have to. Then send the product back within 14 days. Return costs are yours.

We refund you within 14 days of when you told us your decision, using the same payment method, including the standard delivery costs you paid. We may wait to refund until we have the product back or you show proof that you sent it.

Model withdrawal form

To: Mohammed Al-Rubaiaai (Tondeuz), Rue de la Sambre 27 boîte 11, 1080 Molenbeek-Saint-Jean, dr.tondeuz@outlook.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):

— Ordered on (*)/received on (*):

— Name of consumer(s):

— Address of consumer(s):

— Signature of consumer(s) (only if this form is notified on paper):

— Date:

(*) Delete as appropriate.

Guarantee for consumers

As a consumer, you always have a 2-year statutory guarantee for a defect that already existed at delivery. Report a defect within 2 months of discovering it.

Buying as a business?

Businesses (barbers, salons, with a VAT number) have no statutory withdrawal period.

Check your order when it arrives. Report a damaged, faulty or wrong product within 14 calendar days of receipt and before use, with photos, to dr.tondeuz@outlook.com.

For hygiene reasons we do not take back used or opened products that come into contact with skin or hair. A defect covered by the guarantee we repair or replace. Do not send anything back without our agreement.

Repairs and sharpening

Check your tool when you get it back. Report problems with the work done within the 2-month guarantee.